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Video Library 0
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Product Highlights 1
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Troubleshooting 4
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Beton Fire Pits 11
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Manuals & Documentation 1
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Product Categories 0
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Fire Glass & Alternatives 4
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Fire Pits 22
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BBQ 14
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Fireplaces 27
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DIY Fire Pits 9
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Patio Furniture 5
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Patio Heaters 9
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Patio Umbrellas 8
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Customer Service 0
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Shipping 6
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Returns & Exchanges 5
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Order Status 2
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Warranty Claims 2
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My shipment came damaged, how can I report this?
Unfortunately, shipping damage can occur from time to time. If your order arrives damaged, please fill out the form below:
Click Here to Submit the Damaged Product Form
- Ground Orders: Please contact Starfire Direct within 5 business days of delivery or delivery notification.
- IMPORTANT: Please save all packing materials (e.g., boxes, wrapping, shipping protection). Disposing of packaging may affect eligibility for replacement. Refer to your shipping confirmation email for more information.
- Freight Orders: Please contact Starfire Direct within 3 business days of delivery or delivery notification.
- IMPORTANT: Please save all packing materials (e.g., pallet, crate, wrapping). Disposing of packaging may affect eligibility for replacement. Refer to your shipping confirmation email for more information.
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