How can I update my shipping address?
Need to update the shipping or billing information on an order you already placed? After signing in to your account, you can add new addresses or remove previou...
What is included with White Glove Delivery?
White Glove Delivery is our premium delivery service designed to offer a more convenient, hassle-free experience when receiving your product. With this service,...
Ground Delivery Shipments
Starfire Direct ships smaller, lighter items via ground delivery. These orders typically include products like gas logs, fire glass, gas burners, and other item...
LTL Freight Shipments
What is LTL Freight Shipping? LTL (Less-Than-Truckload) Freight Shipping is used for larger or heavier products that cannot ship through standard parcel carrier...
LTL (Palletized large shipment): Tracking & Delivered?
There are two common questions that many of our customers ask us when it comes to LTL (palletized large shipments): Why isn't my tracking number working? My tr...
My shipment came damaged, how can I report this?
Unfortunately, shipping damage can occur from time to time. If your order arrives damaged, please fill out the form below: Click Here to Submit the Damaged...
