Real Starfire Direct Reviews

See what everyone is raving about.

★★★★★

My firepit was a full DIY project, but I had no idea what I was doing. Scott Nunes was incredibly helpful, quickly answering all my questions about using propane and guiding me through the build with spot-on advice. Starfire Direct offers quality products and top-notch customer service—I highly recommend them.

a closeup review selfie photo of Rick Carr
Rick C.
☆Verified Customer
★★★★★

Great prices, great lead time to receive products but more than either of these is the great customer service. I worked with Gabrielle - her product knowledge was amazing and she's a very pleasant person to deal with over the phone. I'm a contractor and install firepits frequently and will definitely be using Starfire on future orders.

a closeup review selfie photo of a woman smiling
Bethany M.
☆Verified Customer
★★★★★

EXCELLENT SERVICE AND EXCELLENT product. When the shipment was delayed due to the shipping company backlog, Mari and her team were incredibly diligent in making sure I got my fire pit on time for my grand opening! Pretty rare customer service these days! It was also very east to speak with someone directly.

a closeup review selfie photo of Mrozzi Studio
Mrozzi S.
☆Verified Customer
★★★★★

I'm the owner/operator of LC Masonry & Concrete Services, Inc. I've been coming back to Starfire Direct for the past 15 years. Their dependable inventory is equally matched by their AMAZING customer care! I recommend Starfire Direct to everyone looking for that perfect element for all your outdoor living!

a closeup review selfie photo of the owner of a personal business
LC Masonry Services
☆Verified Customer
★★★★★

Purchased a Gravity Series Firepit from Starfire Direct and could not be more pleased with the product and the outstanding customer service. Dealing with the Starfire team exceeded my expectations from start to finish. Finally a company that values customer service, is responsive and produces a beautiful product.

a closeup review selfie photo of Sue Pratt
Sue P.
☆Verified Customer
★★★★★

We were very happy with the entire experience of ordering from Starfire Direct. Starfire offered an amazing selection. We were able to get our questions answered timely and efficiently, and the customer service we experienced was excellent. Delivery was smooth and quick, and product in perfect condition.

a closeup review selfie photo of Jennifer Ferland with sunglass on in the car
Jennifer F.
☆Verified Customer
EcoSmart Fire Ark 40 bioethanol fire table on a modern outdoor deck with contemporary chairs, creating a stylish and eco-friendly outdoor setting.

#reinventingoutdoorliving

Discover how others have transformed their outdoor living spaces and let their incredible upgrades inspire you to create your own outdoor oasis.