I worked with Mari and she was so helpful. I took her advice and could not be happier with the purchase. We bought the Moreno copper fire pit with hidden propane tank, it was a great option since we do not have gas piped to the patio.

Colleen Benjamin

Showed up at the Starfire offices on a Saturday morning as I was looking to change up my fireplace. Walked in and met with Scott Nunes who helped guide me as to what I would need. Showed me a huge selection of different glasses colors and shapes plus was able to provide detailed videos of how to complete my project. Even took my call during the project to reassure me of the correct burner size. Very happy with how the fireplace turned out and would buy again from Starfire and Scott without hesitation

Paul Mathias

We love to enjoy the outdoors so spending a lot of money on our landscape and then having to figure out what furniture will accentuate our landscape was not easy. An agent named Scott knew exactly what we were looking for and gave us so many great options! The price was right, and we’ve been hosting gatherings with guests astonished by the sturdiness, beauty, and simplicity of our fire pit and patio set!

Vy Tran

Michael & his team ARE genuine and provide such great description, explanation and recommendation of products and their performances which in turn makes the relationship with my customers so much more compatible and "smooth". I recommend Michael & Starfire Direct to everyone looking for that perfect element for all your outdoor living!

MasonfromHawaii

I had a great experience with service and product through Starfire Direct. Sasha was proactive in calling to inform me of the product change, then worked with me to finalize accessories and pricing before price increase. Received product and it exceeded my expectations on quality and looks, very pleased! A local dealer in CO knew of Starfire Direct and was complimentary of the company, so I had confidence in ordering. Keep up the good work!

Rod Becker

Mari was amazing as she coordinated the return of our initial water bowl order. It did not fit with the look we were trying to achieve. We ordered a new water bowl and two firebowls as well. We could not be more thrilled as they matched our new pool perfectly. Thanks again Mari for patiently working with us to achieve our dream backyard oasis.

Andy Rampersaud

I had a great experience with Amelia at Starfire Direct. I had an issue with my order and she quickly responded and resolved the issue. She was professional, friendly, and solved the issue the first time. I would definitely do business with Starfire Direct again. Great customer service from order through delivery. Love our fire glass.

Carol Minges

Starfire was excellent in helping me through my DIY gas fire as I converted it from a wood fire pit. Scott and team were very knowledge and the resources at Starfire were excellent. From the "how to" videos to the post purchase support, each step along the way was top notch. Highly recommend Scott and Starfire for any DIY project.

Jordan

My firepit was a complete DIY project. Problem was that I really didn't know what I was doing. I had many, many questions about using propane as fuel. Scott Nunes was extremely helpful in answering all of my questions and guiding me through the construction. He made spot-on recommendations and provided all the technical information that I needed. Scott responded quickly and thoroughly to all of my questions. Starfire Direct sells quality products and provides excellent customer service. I highly recommend them.

Rick Carr

Customer Service Called Us to let Us Know Our Fire Pit was getting Ready to be Shipped Out and if We Had any Questions or Concerns to Contact them at any Time. They Did Forget to Inform Us on the Delay of the Fire Bowl Cover-it is on Back Order-that's why I called when it didn't come with the Fire Pit and that's when they Informed me of the Delay-which really is No Problem. Customer Service was Very Nice and Easy to Talk to.

Mark C

I was so happy you were able to obtain a replacement part. When I opened the package and realized it was smaller than I thought, I instituted another search. I found the original missing part!! Therefore, I am returning the part you found for me - with MANY THANKS!

DJZ

Provided exactly what I needed for customer resolution.

Wise R.

Great company. Very fast service. We ( and our guests!) are totally satisfied with our

Bruce S

The purchase was very easy and shipping was exactly on the date they promised.

Gary Y

Mari and Steven were great in recommending the right products for my situation. No sales pressure tactics or upselling. Highly recommend Starfire. Will def come back for my outdoor needs.

Angel V

Starfire was super helpful in person! They had custom parts in stock, and late on a Friday afternoon available for purchase!

TSC

The salesperson Scott really listened to what we were looking for and followed up with us every step of the way.

M R