At Starfire Direct, we're committed to providing you with an exceptional shopping experience. On this page, you'll find answers to some of the most common questions about our products, ordering process, shipping options, returns, and more. Whether you're curious about how to return an item, our shipping policies, or what payment methods we accept, our FAQ section is designed to provide you with clear and concise information. If you have any further questions or need personalized assistance, our Customer Service team is always here to help.
Products & Services
Explore our premium Starfire Designs collection and top-tier brands, loved by customers nationwide. We offer an extensive selection of fire pits and outdoor products, ensuring you access superior quality, unparalleled service, and competitive prices. Transform your outdoor space with the best in the industry.
Help & Contact
Starfire Direct is your go-to destination for all things fire pits, fireplaces, patio furnishings, and outdoor living essentials. Our knowledgeable Hearth & Patio specialists are ready to assist you, whether you're choosing your first fire pit or crafting the outdoor oasis of your dreams. We're here to help.
Returns & Exchanges
Need to return or exchange a product? We're here to make it easy. Most items can be returned within 30 days of delivery if they are in new, unused condition. For more details on our return policy, including how to initiate a return or exchange, click below. We strive to ensure your satisfaction with every purchase.
