Online shoppers purchase millions of products every day that are shipped across the country. Unfortunately, many of these products never reach their final destination due to loss, theft, or damage. At Starfire Direct, we take every precaution to protect your items before they ship, but sometimes, despite our best efforts, shipping carriers still manage to lose or damage orders. This leaves both you, the customer, and us, the shipper, feeling frustrated. And then comes the challenging part—filing a claim and enduring the "waiting game" for approval. It’s definitely frustrating!
Porch Piracy
One out of three Americans has experienced package theft, leaving both the shipper and customer scrambling to figure out the next steps. This problem only worsens each year, especially during the holiday season when Porch Pirates roam neighborhoods looking for unattended packages to snatch. It’s frustrating and unfair—but with InsureShield, you don't have to worry! When you insure your order during checkout, our Starfire Direct Customer Service Representatives can file a claim instantly on your behalf and expedite a replacement order without the usual delays. This means you won't have to wait days, weeks, or even months for approval. You'll have peace of mind knowing we can typically resolve your claim on the same call, ensuring a positive experience despite the unfortunate theft. And it makes our team happy too, knowing we can help you quickly! What a relief!
Lost Shipments
Have you ever received a "Delivery Exception" notice for an order you placed online? The simple truth is that the carrier likely lost your package. With the sheer volume of packages shipped every day, locating a lost one can feel like finding a needle in a haystack. But when you add InsureShield to your order, you never have to worry about a lost shipment! If your order is lost or there’s a delivery exception, just contact our customer service department, and we'll process a replacement order on the same call. InsureShield makes it easy for us to file a claim and ensure you get your replacement quickly. Lost shipments? No problem!
Damaged Shipments
Despite our best efforts to protect your order before shipping, sometimes items get damaged in transit—it happens. Typically, this leads to a lengthy claim process with the shipping company, which can take weeks or even months to resolve.
But not with InsureShield! If your item is damaged during transit, simply contact our customer service department with a photo and description of the damage. We’ll immediately order a replacement part or replace the entire item if it cannot be repaired. This is often resolved during the same initial call!
What Items Are Covered?
Just about everything on our website can be covered with InsureShield, up to $10,000!
How Much Does InsureShield Cost?
When you add items to your shopping cart, the InsureShield cost will automatically update based on the total price of the items. This cost is generally just under 1% of your entire order.
For example, if you’re spending $500, you can expect to pay just under $5 for shipping insurance. For a $1500 purchase, the insurance would be just under $15. And if your order totals $4000, the cost of insurance would be around $40. Not bad at all!
