This policy outlines Starfire Direct’s procedures for addressing issues with products that are damaged, lost, or stolen. It is designed to complement and operate separately from our return policy.
Ground Orders
Please reach out to STARFIRE DIRECT within 5 Business days of delivery/delivery notification
Important: Please save all packing materials for the time being (Boxes, Wrapping, shipping protection product). If packaging is disposed of, this can alter the eligibility of replacement. *Please reference our shipping email confirmation.
Freight Orders
Please reach out to STARFIRE DIRECT within 3 Business days of delivery/delivery notification.
Important: Please save all packing materials for the time being (Pallet, Crate, Wrapping, etc). If packaging is disposed, this can alter the eligibility of replacement. *Please reference our shipping email confirmation.
Coverage
Damages: Loss or damages to purchased items due to accidental or unintentional causes during shipping.
Missing: Loss or disappearance of the insured product(s) due to unknown causes.
Theft: Loss or theft of the insured product(s) due to criminal activities.
This policy does not cover the following types of losses:
- Loss or Damage Due to Normal Wear and Tear
- Loss or Damage Due to Intentional Actions or Gross Negligence
- Loss or Damage Due to Natural Disasters
Please complete the form below, and we will be in touch with you shortly. Kindly allow us 2-3 business days to respond.
Returns & Exchanges
Learn everything you need to know about our Returns & Exchanges process by clicking the link below.
Want to know more?
Visit our Frequently Asked Questions page for details about shipping, returns, refunds, restrictions, exchanges and more.
