Starfire Direct is committed to providing you with a variety of shipping options to ensure that your purchase arrives safely and on time. We offer standard, expedited, and special curated shipping options.
Ground Orders
These types of orders typically consist of smaller items such as gas logs, fire glass, gas burners, and smaller products like these. Basically, if you can carry the box, it is likely shipped via common carrier.
We use common shipping carriers such as FedEx, UPS & USPS for most all ground orders. When your order ships, you will receive an email with your tracking information. If you placed your order online, you can also login to your account to view your order status and retrieve the tracking information.
Ground shipments typically arrive in 1-7 days once shipped. This time is in addition to the time it takes to process your items for shipment.
Transit time: 1-7 Business Days
Expedited Orders
These types of shipments are typically needed quickly by our customers. Expedited services include Next Day Air, Next Day Air Saver, 2nd Day Air, and 3 Day Select. Starfire Direct does offer expedited shipping at an additional charge.
Because many of our products ship from multiple warehouses and have fluctuating inventory, it is difficult to properly calculate the additional expedited shipping costs through our website. If you need an order expedited, please call our helpful sales staff at (866) 578-8538. We will be happy to validate the inventory and assist you with the best price to expedite your order.
Transit time: Varies
Freight Orders
Free Curbside Shipping
We include FREE curbside shipping on most large freight orders via LTL freight carrier of our choice. Curbside delivery includes a single driver unloading the pallet from the truck and setting at the edge of your driveway or nearest possible drop off location, depending on reasonable access to your home. This service does not include delivery to your garage, the backyard, inside the home, or installation of any kind. Customer is responsible for unpacking, item inspection, setting item in place, assembly, installation, and trash removal.
Surcharge Curbside Shipping
Some freight items require a surcharge due to certain factors in order to ship the item. It is essentially the same service as Free Curbside Shipping, just with a small fee added.
Threshold Shipping
This is an upgrade from Curbside Delivery since Threshold Shipping brings your order the threshold of the home (garage, front entrance, etc.) or to the first dry area. This service does not include delivery to the backyard, inside the home, or installation of any kind. Customer is responsible for unpacking, item inspection, setting item in place, assembly, installation, and trash removal.
White Glove Shipping
Our premium delivery service which includes delivery to the backyard of the home, assuming there is reasonable access. This service includes two or more delivery drivers (depending on weight of order) who will inspect the item prior to delivery, unpackage the item, set it place, complete up to 15 minutes of light assembly, and haul away the old packaging. This service does not include gas or electrical hookup. Please consult a licensed professional for installation.
These types of orders are typically larger products that can’t be shipped via common carrier or are too heavy to lift. Examples of freight orders are fire pits, patio heaters, fireplace inserts, large quantities of fire glass, custom orders, larger burner systems, and products like these.
When products are shipped freight, they come on a pallet. Depending on the fragility of the order, the pallet might be plastic wrapped, strapped, or crated. We take your business seriously and do our best to ship your order in a way that will insure it’s complete arrival.
It’s important to note that since freight orders ship on a pallet, the truck used to transport your order is a large semi truck, typically hauling up to a 53' trailer box. As you can imagine, these trucks have a hard time navigating through narrow, tight roads. That is why standard freight orders include CURBSIDE delivery only.
LTL Curbside Shipping: Free
LTL Threshold Shipping: $249 - $549+
LTL White Glove Shipping: $349 - $649+
What is Curbside Delivery?
This means the driver will take your order off the truck for you, but you are responsible for moving the order to where it needs to go on your property. The driver will not offer assistance in this regard, nor is he obligated. If your order exceeds the lift gate size or weight limits, you will need to make arrangements to get your order off of the truck.
The driver must have what he deems reasonable access to the end of your driveway. On rare occasions, the driver may determine that he cannot access your property line or driveway for your curbside delivery (examples might include dirt roads, narrow cul-de-sac, busy highways, etc.). If this happens, you must make arrangements to get your order from the freight company, which at times could mean meeting the driver at a more convenient location.
The freight company will call you prior to your delivery to schedule the delivery. An adult must be present to inspect and sign for the shipment. If you miss your appointment or need to reschedule your delivery, you may be responsible for additional fees incurred.
You are responsible for inspecting the freight shipment at the time of delivery. If you notice any damage to the packaging, you need to note the ‘Proof Of Delivery’ (POD) that the driver gives you to sign and contact Starfire Direct right away at (866) 578-8538. Please save all packing materials for the time being (Pallet, Crate, Wrapping, etc). If packaging is disposed, this can alter the eligibility of return/replacement. If you sign for the freight delivery without noting the damage, the freight company is released from liability and the responsibility now falls on you, the customer. To avoid the headaches surrounding this, please thoroughly inspect the freight prior to signing for it.
All Standard Orders are shipped via LTL Curbside.
All Orders Ship 2-10 business days after you have received your tracking/PRO number.
Download our free helpful Starfire Shipping checklist
Shipping Rates & Fees
Starfire Direct offers FREE SHIPPING on select items. Some restrictions may apply. Free shipping and flat rate shipping applies to deliveries within 48 contiguous United States. Additional shipping fees apply to Alaska and Hawaii. Some restrictions may apply.
Occasionally, we get notice from our shippers that the delivery address will require additional fees due to extreme accessibility or unusual circumstances. It is impossible for Starfire Direct to anticipate all delivery circumstances at the point of sale, especially since we ship country wide. Therefore, in the event we become aware of these types of situations, we will contact you to cover these additional fees. We accept a "tolerance" for shipping fees, but cannot be held liable for additional fees that go above and beyond our typical shipping parameters.
If you miss your freight delivery appointment or need to reschedule your delivery, you may be responsible for additional fees incurred. In the event that your shipping address requires updating:
Pre-shipment
there is not additional cost to update/change the shipping address. (Please contact us as soon as possible)
Post-shipment
there may be change of address/reconsignee fees that you must cover.
Returns & Exchanges After Shipment
Are you looking to start a return & exchange after receiving your product? Get started by clicking the link below.
Damaged, Missing, or Lost Products
In the event of lost, damaged or missing products during or after shipment.
Warranty Claims After Shipment
Do you have a product that is still under warranty and need to file a claim after receiving the product?
Want to know more?
Visit our Frequently Asked Questions page for details about shipping, returns, refunds, restrictions, exchanges and more.
