Why is the ignitor not lighting my Beton fire pit?

I'm trying to ignite my Beton fire pit, and the ignitor just. won't. do it.

Here are some things to check:

Possible Cause 1: Electrode and burners are wet.

• Solution: Wipe dry with cloth
• Solution: Blow out burner and electrode with compressed air

Possible Cause 2: Igniter battery is dead or has been inserted backwards.

• Solution: Check that the AAA battery is inserted correctly in the igniter (see page 10 of the Owner's Manual) or replace the battery as it could be low/dead
• See this link for a Video Demonstration

Possible Cause 3: Igniter cage is covered with media.

• Solution: Make sure that the vent cover is unobstructed. Clear any debris on top of the vent cover and make sure there is no debris between the igniter pin, thermocouple, and the burner tube.

Possible Cause 4: Igniter pin cracked or broken or sparks at crack.

• Solution: Replace part. Parts can be replaced under warranty after approval or purchased if outside of warranty timeframe.

Possible Cause 5: Wire loose or disconnected

• Solution: Reconnect wire.

Possible Cause 6: Wire is shorting (sparking) between igniter and electrode.

• Solution: Replace part. Parts can be replaced under warranty after approval or purchased if outside of warranty timeframe.

Possible Cause 7: Igniter pin not pointing at burner ports.

Solution: turn electrode to point at the thermocouple.

Following these steps should help you isolate what is wrong. If you still need assistance and believe your item is under warranty, Click Here.