Ground Delivery Shipments

Starfire Direct ships smaller, lighter items via ground delivery. These orders typically include products like gas logs, fire glass, gas burners, and other items that can be easily carried in a box. Ground shipping is the most common method for standard orders.

Ground Orders

• Shipping Method:
  Ground orders are shipped via common carriers such as FedEx and are ideal for smaller, lighter items that do not require freight shipping.

• Shipping Time Frames:

  • US West Region: 2–4 business days
  • US Central Region: 3–6 business days
  • US East Region: 4–7 business days

  These time frames begin once your order has shipped. Please note that orders placed toward the end of the week may not ship until the following week.

Expedited Orders

If you need your order faster, Starfire Direct offers expedited shipping services at an additional cost—perfect for customers who need their products quickly.

• Expedited Services Include:

  • Next Day Air
  • Next Day Air Saver
  • 2nd Day Air
  • 3 Day Select

• Expedited Shipping Process:
  Since our products ship from multiple warehouses and inventory levels fluctuate, it's difficult to calculate expedited shipping costs directly on our website. If you require expedited shipping, please contact our sales team at (800) 256-8650. We’ll confirm inventory availability and provide the best quote to expedite your order.

• Carrier for Expedited Orders:
  All expedited shipments are sent via Express Saver for fast and reliable delivery.