To Our Valued Customers & Partners,
As all of us try to comprehend the gravity and impact of COVID-19 Coronavirus, we feel it is important to remain transparent and share with you what we are doing to help keep our community safe and healthy.
At Starfire Direct, we are taking this pandemic very seriously. We are following all recommendations from the Centers For Disease Control and Prevention and have implemented many protocols that should contribute to an effective solution of this matter. That is why we have made the decision for all non-essential personnel to work from home. Thankfully, Starfire Direct is predominantly an online company and many of the tools we use to provide customer and partner support can be done from most anywhere, creating very little loss of efficiency.
We do regret that our showroom will be closed during this time, which means walk in customers will need to reschedule their visit. We hope our customers recognize that this inconvenience is done out of compassion for you, family, friends, and community. However, our sales department is still available by phone, chat, or email Monday through Friday from 6am to 5:30pm, Saturday from 7am to 3:30pm, and Sunday from 8am to 3pm PST. Our sales department would be happy to answer any questions remotely and can even arrange for your order to be picked up or delivered. For everyone else outside of the southern California area, you should see little to no change at all.
All other operational staff will still be available remotely or onsite Monday through Friday from 8am to 5pm PST, taking care of business in a timely fashion, just as we’ve always done.
Even before this unfortunate pandemic, Starfire Direct has always made cleanliness a top priority. In addition to our regularly scheduled professional facility cleanings, we’ve provided hand sanitizer stations throughout our building, as well as provided disinfecting products to all team members to regularly clean their personal spaces.
As a small family run business that receives ZERO government assistance for Paid Sick Leave, Paid Time Off, or Healthcare, Starfire Direct has always personally invested in these necessary benefits for our team, encouraging them to stay home, get rest and heal at any sign of sickness. Without the stress of lost income, our team can focus on personal health, which gets them back to work quickly with the peace of mind that they are valued. I believe this is simply the right thing to do.
I hope you will join us in our efforts! Remember to stay positive and know that little things add up to a lot of change. Help us in this fight to stop the spread of this terrible virus.
Thank you for taking the time to read this notice. Your patronage and support mean a great deal to our Starfire Direct family. We will continue to work hard for you every day, and provide necessary updates, so check back often! As always, your questions and comments are encouraged and appreciated.