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      Starfire Direct offers free shipping on most orders over $149! If your order is less than $149, you only pay a flat rate shipping fee of $9.95.*

      We use common shipping carriers such as FedEx, UPS & USPS for most all ground orders. When your order ships, you will receive an email with your tracking information. If you placed your order online, you can also login to your account to view your order status and retrieve the tracking information.

      Ground orders typically consist of smaller items such as gas logs, fire glass, gas burners, umbrellas, and smaller things like these. Basically, if you can carry the box, it is likely shipped via common carrier.

      Expedited Orders: These types of shipments are typically needed quickly by our customers. Expedited services include Next Day Air, Next Day Air Saver, 2nd Day Air, and 3 Day Select. Starfire Direct does offer expedited shipping at an additional charge. Because many of our products ship from multiple warehouses and have fluctuating inventory, it is difficult to properly calculate the additional expedited shipping costs through our website. If you need an order expedited, please call our helpful sales staff at (866) 578-8538. We will be happy to validate the inventory and assist you with the best price to expedite your order.

      * Free shipping and flat rate shipping applies to deliveries within the 48 contiguous United States. Additional shipping fees apply to Alaska and Hawaii. Some restrictions may apply.


      Emily Lozano

      As Starfire Direct's Ecommerce Coordinator, Emily works closely with the marketing, ecommerce, and development teams on continuously improving the site and it's products. When not working, she enjoys tending to her many indoor plants, spending time curled up with a good book, and going on adventures with her dog, Sophie. She is an NFI certified Hearth Design Specialist.