Ground Orders
These types of orders typically consist of smaller items such as gas logs, fire glass, gas burners, and smaller products like these. Basically, if you can carry the box, it is likely shipped via common carrier.
All Expedited Orders are shipped via FedEx.
*Following time frames begin once your order has shipped.
| US West Region | 2-4 Business days |
| US Central Region | 3-6 Business days |
| US East Region | 4-7 Business days |
All orders are dependant on when they were placed. If orders are placed towards the end of the week, orders will be shipped out the following week.
Expedited Orders
These types of shipments are typically needed quickly by our customers. Expedited services include Next Day Air, Next Day Air Saver, 2nd Day Air, and 3 Day Select. Starfire Direct does offer expedited shipping at an additional charge.
Because many of our products ship from multiple warehouses and have fluctuating inventory, it is difficult to properly calculate the additional expedited shipping costs through our website. If you need an order expedited, please call our helpful sales staff at (866) 578-8538. We will be happy to validate the inventory and assist you with the best price to expedite your order.
All Expedited Orders are shipped via Express Saver.
