Starfire Direct Features and Tools
Much like our private homes, we value our work home here at Starfire Direct and continuously strive to provide the best for our customers. From our wonderful Sales team helping you select the perfect product for making your living space cozier, to our superior Customer Service team ensuring you receive support for all your questions, we're always at the forefront of improving your shopping experience--and that includes our website. Check out what we've been working on for you, our valued customer.
Website Header Additions
Find answers to all your questions using our helpful shopping tools.
As with any residential or commercial living space that needs some new features, we took the initiative to give our website header some cool new additions. Our goal with this update is to make it even easier to navigate our site and get to the information you need quickly.
In the image above, you'll see we’ve added three new items:
With links to:
- Live Chat
- Order Status
- Product FAQs
- Contact Form
With links to:
- Fire Glass Calculator
- Inspirational Image Galleries
- Financing Options
- Virtual Tour of our Show Room
- About Us page
With links to:
- Shopping List
- Secure Shopping
Inspirational Image Galleries
Discover ideas, tips, and tricks from our curated Inspirational Image Galleries.
The old adage is true, a picture really is worth a thousand words. That's why we curated Inspirational Image Galleries to showcase a variety of beautifully designed living spaces. Each gallery has a unique focus, but includes an overall picture of how adding that feature will bring your space to life. If you are in the "idea gathering phase" of designing your outdoor space, we highly recommended checking out the below inspirational image galleries.
Featured Inspirational Image Galleries
- Fire Pits and Tables Gallery
- Grilling Gallery
- Furniture and Decor Gallery
- Fireplace Gallery
- Brand Showcase Gallery
- How-To Videos
Fire Glass Calculator
Determine the quantity of fire media you need using our helpful Fire Glass Calculator.
Whether crafting a do-it-yourself fire pit or converting a wood burning fireplace to gas, we understand the difficulty in knowing how much fire glass is required. That's why we've designed a helpful Fire Glass Calculator tool for determining the amount of fire media needed to fill a fire feature. All you need to do is measure the cutout dimensions and punch in the numbers--the calculator will do the rest.
Bookmark all the favorited items you want in the Shopping List and just save them for later.
When it comes to window shopping and browsing through hundreds of products, we realize that narrowing down the decision between two products or simply wanting to save a purchase for later can sometimes be stressful. Bookmarking all the favorited items you want in the Shopping List feature makes it possible to keep them in a single location without making a full commitment. You can then share your Shopping List with our Sales Team if you have future questions or even connect it to your email address so you can access it from any device. Then, whenever you're ready, just click the "Add to Cart" button to directly transfer your favorited items right into the shopping cart. It's that easy.
How to add products to your Shopping List
- When you are on a product page of an item you'd like to add to the list, click the "heart" icon next to the "Add to Cart" button.
- Keep doing this as you browse the website.
- When you are ready to look at your list, if you are on a desktop, hover your mouse over "Account" at the top right of our website. Then from the drop down, click "Shopping List."
If you are on a mobile device, scroll to the footer of the website. Under the section labeled "Shopping Tools," select "Shopping List."
- From the Shopping List page, you can...
- Click the "Add to Cart" button under the product image.
- Share your list via email using the "mail icon."
- Even connect your email to the shopping list by clicking the "gear icon" so that you can access your list anytime from any device (phone, tablet, or desktop).
Our Commercial Program offers many benefits for contractors and commercial clients.
When it comes to ensuring your commercial project needs are met, our Commercial Program offers a variety of benefits for contractors and commercial clients. From quick ship items that get projects finished on time, to certified products that conform to strict local codes, we've got you covered.
Submitting Product Questions
We take pride in guiding our visitors and guests with the all the right shopping tools for helping them achieve their dream living space. Need help with some general questions? Simply send a message via our Live Chat. Need more information about products, orders, or shipping? Fill out a contact form and our exceptional Sales and Customer Service teams will assist you with any inquiries you might have. Want to speak to someone over the phone? Reach out to us at (866) 578-8538. But as always, we welcome you to our home here at Starfire Direct. Stop by our showroom in Temecula, CA to view some of our favorite products we have on display.Main Image: We revamped our home page and header to make it easier to navigate through our website.
ABOUT THE AUTHOR
An avid rock climber, Stephany is one of the Ecommerce team members responsible for the addition and maintenance of product listings on the website.